Privacy Policy

1. Who We Are

This Privacy Policy explains how Rodil.shop, operated by Rodil Res Corporation, collects, uses, stores, and protects personal information from customers and website visitors.

Our website sells Rodil hair care and related consumer products directly to customers in the Philippines. This policy applies to information collected through our website, order forms, chat support, social media inquiries, advertisements, and other customer support channels.

2. Information We Collect

We may collect the following information when you visit our website, place an order, contact us, or interact with our ads:

• Name, mobile number, email address, delivery address, and other contact details;
• Order details, products purchased, quantity, price, payment method, and delivery status;
• Payment confirmation details when needed to verify a transaction;
• Customer support messages, product inquiries, reviews, and feedback;
• Website activity such as pages visited, device/browser type, referral source, and ad campaign interactions;
• Cookies, pixels, and similar technologies used for analytics, security, advertising measurement, and website improvement.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing, confirming, packing, shipping, and delivering customer orders;
• Contacting customers about order confirmation, delivery updates, payment verification, and after-sales support;
• Responding to product questions, complaints, requests, and customer service concerns;
• Improving our website, product information, advertisements, and customer experience;
• Preventing fraud, abuse, duplicate or suspicious orders, and unauthorized transactions;
• Complying with tax, accounting, business permit, consumer protection, and other legal obligations.

4. Sharing of Information

We do not sell customer personal information or customer leads to third parties.

We may share only the necessary information with trusted service providers so we can operate our business and fulfill orders, such as:

• Courier and logistics partners for shipping and delivery;
• Payment processors or payment verification providers;
• Website hosting, IT, analytics, and security service providers;
• Advertising platforms for campaign measurement and fraud prevention;
• Government authorities, regulators, or legal representatives when required by law.

These parties are only allowed to use the information as needed to provide their service or comply with legal requirements.

5. Ads, Analytics & Cookies

Our website may use cookies, pixels, tags, and similar technologies from platforms such as Google, Meta/Facebook, TikTok, and other advertising or analytics providers. These tools help us understand website performance, measure ads, improve customer experience, prevent fraud, and show relevant product information.

You may manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Protection and Security

We take reasonable organizational, technical, and administrative steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

• Customer data is accessed only by authorized team members who need it for order processing, delivery, support, accounting, or business operations;
• We limit the information collected to what is necessary for the stated purpose;
• We use account access controls, secure hosting, and operational safeguards where applicable.

7. Data Retention

We retain customer and transaction information only for as long as necessary for order fulfillment, customer support, legal compliance, accounting, tax, fraud prevention, dispute resolution, and legitimate business purposes.

When information is no longer needed, we may securely delete, anonymize, or archive it according to our business and legal requirements.

8. Your Privacy Rights

Subject to applicable laws, including the Philippine Data Privacy Act, you may request to access, correct, update, or delete your personal information. You may also object to certain processing activities or withdraw consent when applicable.

To protect your account and information, we may need to verify your identity before processing privacy-related requests.

9. Contact Us

For privacy questions, customer data concerns, or requests related to your personal information, you may contact us through:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.